Zovio Support
Zovio helps you organise reports, follow family health, manage reminders, and get educational health explanations. If something is not working, this page is the fastest way to reach support.
Zovio provides educational health information only. It is not a medical device and does not provide diagnosis, treatment, or emergency care. For urgent symptoms or medical decisions, contact a qualified healthcare professional.
1 Contact support
Zovio Health
Email: connect@zovio.health
Please include the email address or phone number linked to your Zovio account, your device type, and a short description of the issue.
2 Common help topics
- Account sign-in or OTP verification issues
- Report upload, extraction, or value review problems
- Family member linking, QR, invite, or managed profile issues
- Medication reminders, push notifications, or smart alerts not arriving
- Pregnancy tracker, weekly summary, or document upload issues
- Apple Health, Health Connect, or wearable sync questions
3 What to send us
Step 1
Tell us what happened and what you expected to happen.
Tell us what happened and what you expected to happen.
Step 2
Mention your device model, OS version, and whether you are using iPhone or Android.
Mention your device model, OS version, and whether you are using iPhone or Android.
Step 3
If relevant, include the report date, family member name, or feature name involved.
If relevant, include the report date, family member name, or feature name involved.
Step 4
Attach a screenshot if the issue is visual or a message appears on screen.
Attach a screenshot if the issue is visual or a message appears on screen.